Privacy Policy

Last update: January 2020

Welcome to Chatlah (the “Platform”). The Platform is provided and controlled by Chatlah. (“Chatlah”, “we” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy covers the experience we provide for users age 18 years and above.

Information Collection and Usage

When you register an account with Chatlah, we will collect certain information such as but not limited to

  1. Mobile number
  2. Name
  3. Email address
  4. Profile image

Other information can be seen below;

A. Access with Permission to Information

You may be asked to provide such information or allow the app (with your permission) access to;

  • Social network contacts
  • Phone contacts/ directory
  • Media – video, photos, chat messages
  • Your opt-in choices and communication preferences
  • Information to verify an account
  • Registration information - age, username and password, language
Link to other App Platforms

We may receive or collect information such as social media and social messaging services (Facebook, WhatsApp, Twitter, Instagram, Google Services)

Third-Party Services

We may collect information about you from third-party services, such as advertising partners and analytics providers or service maintenance and assisting partners to the app.

Other Sources.

We may collect information about you from other publicly available sources.

B. Automatic Information

Certain information will be collected automatically when you access and utilise the platform including but not limited to internet or other network activity information such as your IP address, geolocation, unique device identifiers, browsing and search history (including content you have viewed in the Platform), and Cookies (as defined below).


We collect information regarding your use of the Platform and any other User Content that you generate through and broadcast on our Platform.


We collect information about the device you use to access the Platform, including your IP address, unique device identifiers, model of your device, your mobile carrier, time zone setting, screen resolution, operating system, app and file names and types, keystroke patterns or rhythms, and platform.

Location data

We collect information about your location, including location information based on your SIM card and/or IP address. With your permission, we may also collect Global Positioning System (GPS) data.


We collect and process information you provide in the context of composing, sending, receiving and deleting the messages through the Platform’s messaging functions. That information includes the content of the message and information about when the message has been sent, received and/or read, as well as the participants of the communication.


When you upload User Content, you automatically upload certain metadata that is connected to the User Content. Metadata describes other data and provides information about your User Content that will not always be evident to the viewer. In connection with your User Content the metadata can describe how, when, and by whom the piece of User Content was collected and how that content is formatted. It also includes information, such as your account name, that enables other users to trace back the User Content to your user account. Additionally, metadata will consist of data that you chose to provide with your User Content, e.g. any hashtags used to mark keywords to the video and captions.


Cookies are used to automatically collect information, measure and analyze which web pages you click on and how you use the Platform, enhance your experience using the Platform, improve the Platform, and provide you with targeted advertising on the Platform and elsewhere across your different devices. Cookies are small files which, when placed on your device, enable the Platform to provide certain features and functionality.

Web beacons are very small images or small pieces of data embedded in images, also known as “pixel tags” or “clear GIFs,” that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. To learn how to disable Cookies, see the “Your choices” section below.

Additionally, we allow these service providers and business partners to collect information about your online activities through Cookies. We and our service providers and business partners link your contact or subscriber information with your activity on our Platform across all your devices, using your email or other log-in or device information. Our service providers and business partners may use this information to display advertisements on our Platform and elsewhere online and across your devices tailored to your interests, preferences, and characteristics. We are not responsible for the privacy practices of these service providers and business partners, and the information practices of these service providers and business partners are not covered by this Privacy Policy.

We may aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this Privacy Policy.

C. How we use your information

We will only use your information to fulfil and enforce our Terms of Service, to improve and administer the Platform, and to allow you to use its functionalities. We may also use your information to, among other things, show you suggestions, promote the Platform, and customize your ad experience.


Chatlah does not sell personal information to third-parties nor do we disclose information in exchange for business favours or any other reasons that is not in compliance with this policy or the law.

Service Providers and Business Partners

We share the categories of personal information listed above with service providers and business partners to help us perform business operations and for business purposes, including research, payment processing and transaction fulfilment, database maintenance, administering contests and special offers, technology services, deliveries, email deployment, advertising, analytics, measurement, data storage and hosting, disaster recovery, search engine optimization, marketing, and data processing.

Mergers, Collaborations, Business Transfers

We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.


In compliance with the Law, me may disclose information to respond to court orders, subpoenas, legal proceedings, legal investigations, law enforcement, official inquiries to protect and defend the rights, interests, safety, and security of Chatlah Inc., the Platform, our affiliates, users, or the public. We may also share your information to enforce any terms applicable to the Platform, to exercise or defend any legal claims, and comply with any applicable law.

Optional Disabling or Enabling
  • You may choose to disable the GPS function on your mobile device if you do not wish to share location information
  • You may choose to disable Cookies or deny permission to use Cookies by adjusting your browser settings
  • Deleting Cookies may result in certain settings not available to you
  • You may choose to set your account to public or private view

We will use and implement all available measures and the utmost means to protect users from loss of information, theft, misuse and unauthorized access, illegal alterations or harmful destruction. All measures considered, there is no security that is 100% guaranteed. We ask that users be vigilant and cautious. When you use third-party services, please review their own Privacy Policy or Terms and Conditions before allowing them access. We are no responsible for security of third-party services.


This Privacy Policy will be updated periodically based on our own discretion and are not obligated to notify users the reason or the purpose behind the update or amendments.

It is recommended that you review the Privacy Policy each time you visit the Platform to stay informed.

These policies shall be written and executed in, and all other communications under or in connection with these policies shall be in the English language. Any translation into any other language shall not be an official version thereof, and in the event of any conflict in interpretation between the English version and such translation, the English version will supersede the translated versions.


Questions regarding this policy and the app should be addressed to

[email protected]